Question 1

What specific industries do you provide equipment for?

Accepted Answer

We specialise in supplying equipment to the food, dairy, beverage, confectionery, pharmaceutical, nutraceutical, cosmetic, chemical, poultry (egg processing), and seafood industries.

Question 2

Which major international brands do you represent in New Zealand?

Accepted Answer

We are the exclusive NZ agents for top-tier global manufacturers including Russell Finex (sieving/filtration), Silverson (mixers), Moba (egg grading/packing), Hanningfield (powder handling), Zalkin (capping), and Dinnissen (mixing/blending), among others.

Question 3

Do you offer after-sales support and spare parts?

Accepted Answer

Yes. We pride ourselves on local support. We provide full installation, commissioning, and staff training for all machinery we supply. We also maintain a dedicated service for spare parts and technical maintenance.

Question 4

Can you help with custom or complex processing challenges?

Accepted Answer

Absolutely. We do not just sell 'off-the-shelf' products; we offer tailored solutions. Our technical team works with you to understand your specific production line challenges—whether it is hygienic design, difficult powder handling, or high-speed packaging—and sources the right configuration from our OEM partners.

Question 5

Where are you located, and do you service outside of Auckland?

Accepted Answer

Our head office is in Rosedale, Auckland, but we supply and service machinery for clients throughout all of New Zealand and the South Pacific islands.

Question 6

How do I get a quote for new equipment?

Accepted Answer

You can request a quote by calling us on (09) 966 3360 or by using the specific 'Get a Quote' option on our website contact form. We recommend having details of your product and production goals ready so we can advise on the best machinery fit.

Imaco

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